Privacy Policy

Effective Date: January 1, 2025

Welcome to Portland eBikes LLC, dba The eBike Shop Portland. We are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, particularly concerning our e-bike platform and user interactions. By using our services, you consent to the practices described in this policy.

Information We Collect

• Personal Information:

• – Contact Details: Name, email address, phone number, and postal address.
• – Account Information: User ID, password, purchase history, and warranty details.
• – Payment Information: Credit/debit card details (processed through secure third-party providers).

• Non-Personal Information:

• – Usage Data: How you use our services, including search queries, pages viewed, and time spent on pages.

• – Device Information: Type of device, operating system, unique device identifiers, and mobile network information.

• – Location Information: With your consent, we might collect precise location data for features like tracking your e-bike or route suggestions.

How We Use Your Information

• Service Provision: To process orders, authenticate users, provide customer support, and enhance user experience.
• Communication: To send you important information about our services, updates, security alerts, and support messages.
• Improvement of Services: Analyzing usage patterns to improve functionality, content, and user satisfaction.
• Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights and property.

Sharing of Information

We might share your information in the following scenarios:

• Third-Party Service Providers: For services like payment processing, shipping, and customer support. These providers are bound by confidentiality agreements.
• Legal Reasons: If required by law or to protect our rights, property, or safety of our users or others.
• Business Transfers: In case of mergers, acquisitions, or bankruptcy, where your information might be one of the transferred assets.

Your Rights

Depending on your location and our data practices:

• Access, Update, or Delete Information: You can request to see, update, or delete your personal information.
• Data Portability: You might have the right to receive your personal data in a portable format.
• Opt-Out: You can opt out of marketing communications at any time.

Security

We employ industry-standard security measures to protect against unauthorized access or theft of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide you with our services or as required by law. After this period, your data will be deleted securely.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We might update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). 

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at ed@theebikeshop.com.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms